Once your order has been shipped, you will receive an email containing a tracking number and instructions on how to track your package online.

If you are not satisfied with your purchase, you can return unopened and unused products within 14 days of receipt for a full refund. Return shipping costs are the responsibility of the customer. Please see our return policy page for more details.

We offer a wide range of fragrances inspired by the luxurious and exotic scents of Dubai. Our products include perfumes, fragrance oils, scented candles, jewelry candles, and room diffusers.

Delivery times vary depending on your location. Generally, orders are processed and shipped within 2-3 business days. Standard delivery then takes between 5 and 10 business days.

Yes, we regularly offer special promotions and discounts. To stay informed about our offers, you can subscribe to our newsletter or follow us on our social media channels.

If you receive a damaged product, please contact us as soon as possible. You can email us at info@senteurdubai.com or use our online contact form . Be sure to include your order number, a description of the damage, and clear photos of the damaged product and packaging.

In some cases, we may ask you to return the damaged product. We will provide you with a prepaid return label. Please do not discard the product or its packaging before contacting us and receiving further instructions.